The field service technician with Sydney Stone will have at least 3 years of field service experience along with education in diagnostic of electronic and mechanical issues (preferably study of Electro-mechanical engineering or Robotics). They will also have previous experience servicing EBA, Mohr, Challenge, Morgana, Duplo, Rhinotuff and Akiles products. While able to quickly utilize their experience and support to resolve machinery issue the technician will also have excellent communication skills to identify the customer the issue, ongoing plan for resolution as well as provide coaching and training on proper equipment use.

Work Performed:

50% Analyze, repair, and maintain equipment at the client facility

• Arrive on customer site in a professional manner, representing the values of Sydney R. Stone
• Always act in an efficient and productive manner to support client requirements
• Work with inside service technician to prepare a list of various solutions to the problems that the client is experiencing based on their description of the problem.
• Follow the in-house procedure for taking the necessary parts to solve these predicted issues.
• Review the equipment issue with the customer and proceed to analyze, repair, or maintain the equipment thus returning it to its proper running state.
• Technicians are to use the manufacturer manuals, diagrams and inside service technicians as support for issues that are proving more difficult
• After servicing the equipment, the technician is to ensure that the unit is cleaned and polished as best possible, and that the area used is tidied in a way that represents the values of Sydney R. Stone
• Remain in constant contact with service dispatch before and after each service call.

40% Perform definitive installation and comprehensive training of equipment

• Install equipment as sold by Sydney R. Stone as per the factory specifications and in a manner consistent with the values of Sydney R. Stone.
• Perform a comprehensive training session, following the training forms, as provided by Sydney R. Stone as a guide. Training session are to include but not be limited to hands on use of the equipment by the operators, advanced use of equipment and operator maintenance.
• To prepare for installations and operator training service technicians are encouraged to spend time in the showroom practicing the uses and functions of the equipment.
• Prior to leaving technicians are to ensure that all operators scheduled for the training session are fully functional on the equipment and will be able to complete any task asked of the equipment that is within the manufacturer set guidelines.

10% In-side service

· Repair, Pre-Delivery Inspection and rebuild of equipment as required

· Other duties as required

Position requirements:

· Valid Driver's license and vehicle

· 3+ years of field service engineer/ technician experience

· Minimum of College education in Electro-mechanical Engineering or Robotics

· Printing industry experience to understand the nuances of printing, paper, and work processes within the industry.

· Minimum of 6 months experience servicing EBA, MOHR and Challenge Paper cutters

· Minimum of 6 months experience servicing Morgana creasing and folding equipment

· Minimum of 6 months experience servicing Duplo Slitter/ cutter/Creasers

· Minimum of 6 months experience servicing Rhino-tuff and Akiles binding equipment

· Excellent English language communication skills verbal and written

Sydney Stone specializes in providing equipment, supplies and service for the printing industry. Currently in a growth phase this energetic and exciting family-owned company is adding another service technician to support our equipment installations in Southern Ontario. Visit our website www.PrintFinishing.com to learn more about who we are and what we offer.

While we appreciate all interest in our posting, only those who have been selected for an interview will be contacted.